The Service of Being Proactive
True customer service comes from not only having a friendly, professional staff, but by doing the little things to provide a truly exceptional customer experience from start to finish. Telling a customer their loan isn’t going to close on time, no matter how great you’ve been up to that point, is still a bad experience.
At Summit Mortgage, our focus is always on the customer experience. It’s our mission and something all our support departments take very seriously. Sure it takes a little extra time an effort, but having the knowledge to stay ahead of potential issues makes the whole experience better for the customer. And that’s all the incentive we need.